General
What kind of brand is OWEN STITCH?
We are a Czech Manufacturer & Outfitter of lasting goods built on a reputation for reliability and made with the purest natural materials.
Does OWEN STITCH ever do sales?
We do not do any sales, black fridays, or other days driving overconsumption at the expense of our planet.
We offer 10% off for newcomers to our community by signing up for our email journal. We periodically run drops with discounted Bespoke Monogram service.
Are OWEN STITCH products guaranteed for life?
No, nothing is guaranteed for the entire life. But our goods are guaranteed for 25-years against failure or damage.
Shipping & returns
What is OWEN STITCH return policy?
Our return policy is simple: you will return. But if you need to return any item for any reason, you can return the order in its original condition within 30 days of the purchase.
How to make a return?
Simply send us an email with your order number to our email: support@owenstitch.com, and we will prepare a shipping label for you.
How much does shipping cost?
Simply send us an email with your order number to our email: support@owenstitch.com, and we will prepare a shipping label for you.
How long does shipping take?
All of this information is summarized in this section: Shipping. But please note that delivery windows are estimates only and may vary depending on carrier volume. We cannot make any delivery guarantees for standard or express shipments.
What carriers do you use?
All of this information is summarized in this section: Shipping. But please note that delivery windows are estimates only and may vary depending on carrier volume. We cannot make any delivery guarantees for standard or express shipments.
Ordering
Does OWEN STITCH offer gift wrapping?
We apologize for any inconvenience, but at this time, we do not offer gift-wrapping services; please plan accordingly.
Can I change or cancel my order?
Of course, mistakes can happen. Simply send us an email with your order number to our email: support@owenstitch.com.
Contact & feedback
If you have any questions, feedback or concerns, our team is standing by seven days a week, with a response time of 24 hours or less. Email us at support@owenstitch.com.
